Let’s face it, we’ve all looked at a menu with hesitation. Wondering what limitations or substitutions await you. We’re all on the edge of our seats waiting for the lines “made on the same grill, pre-made at another facility, or may have come into contact with.” It can be so discouraging that you almost want to wait to crack open that menu until you can talk with a server or chef. I’ve always held off on making decisions on ordering until I’ve spoken with someone, that is, until I stepped into the most magical place on earth and was handed a menu that helped me put away my worries and strife.
The Vacation Kingdom of the World. You don’t get a title like that without being a well-rounded, fine-tuned, working machine. Now full disclosure, I am no slouch when it comes to Walt Disney World (WDW). We started going to Disney in the early 90’s, a turbulent time in the family as we had my newly discovered risk-for-anaphylaxis to peanuts and tree-nuts and my brother’s newly discovered food allergy to eggs. With all these food allergies packed into one family, we decided to pack up a trailer and drive from Ontario, Canada to the great state of Florida (a three day excursion mind you) and camp at the Fort Wilderness Campground. This way, my mom and dad could be in charge of all the food we ate because I was terrified to eat anywhere other than my mom and Grandma’s house.
Now, it may not come to anyone’s surprise that The Walt Disney World Company has their food allergy game figured out, but at the time I was still scared, I didn’t have the self-confidence to try the food in the parks. That was until I turned 13. Things changed and I became more confident in myself and my food allergies, and was ready to try new dining adventures. I had my very first dining-out experience at Tony’s Town Square Restaurant in the Magic Kingdom.
Since then, I’ve always had a soft spot in my heart for WDW. In such a safe and welcoming environment, I could discuss my food allergies with an actual chef, who took the time to explain the menu and reassure me of their due diligence. It was this stepping stone that laid the ground work for me to become more confident in speaking about my food allergies in restaurants anywhere. I learned to look over menus carefully and talk to servers myself and ask the right
questions. Because their cast members were so well trained and prepared, it rubbed off on me and helped me understand the value and importance of taking this time to be sure of my food choice and feel safe about them.
Fast forward to January 2017. My partner Steve and I decided to travel down to WDW to ring in the New Year with the mouse. I am continually impressed with how restaurants treat food allergies, but I am knocked off my feet in awe of how the Walt Disney Company is changing the game when it comes to food allergies. When you’re planning a trip to WDW, it’s in your best interest to book dinner reservations in advance. Booking online is the first step in WDW’s food allergy preparedness. You have the option to fill out all your food allergies in detail before you even step foot in the restaurant.
When we finally arrived to our first dining reservation, I was greeted with the question, “who has the allergy in this party?” and then promptly handed an allergy-friendly menu. The menu had detailed dishes from appetizers to desserts, outlining all ingredients and what dishes were free of certain allergens. It’s hard to put into words how I felt in that moment. I wanted to cry and laugh all at the same time. It was the first time I was able to go through a menu with confidence before speaking with someone from the restaurant. When we placed our order, the server asked if I felt comfortable and if I needed to speak with a chef just in case. I couldn’t help but remember that shy 13-year-old, who blustered up the courage to talk with a chef about her food allergies. I was bursting with emotions thinking about how a tool such as this will help kids just like me build confidence and a voice when it comes to their food allergy. Instead of being presented with a bunch of no’s and off-limits, we finally have a menu that is full of options and
Remember, the onus is still on you to disclose all of your allergies and take all of the necessary precautions you would usually take at any restaurant. It’s hard to guarantee anything, but WDW gets pretty close in my books!
The Walt Disney World Company truly gets it. They understand the mental toll it takes to dine out with a food allergy regardless of being a confident adult, or a parent with their child. They’ve stream lined a process with 100% visibility from putting menu’s online, to informing the restaurant when you book a reservation, down to a beautiful allergy-friendly menu. They also have the opportunity to look over menu books at quick server restaurants, and give you the option to speak with a chef at buffet style dining halls in their resorts. It is magical for a lack of a better term, but I think the word fits nicely considering the location. Food allergy awareness has come a long way and WDW is certainly looking like a gold standard contender. They are continuously innovating and discovering new ways to ensure everyone has a safe and happy dining experience while on vacation.
-Arianne. KTags: Arianne K., communication, Dining out